Question 1

Do I have to move my caravan every 28 days?

Accepted Answer

No. Long-term residents stay in situ — that's the whole point of Willows. There is no 28-day relocation rule for our long-term pitches.

Question 2

Can I bring a work or sign-written vehicle?

Accepted Answer

Yes. We welcome tradespeople and there are no height restrictions on vehicles. The site is gated and secure, so your van is safe here.

Question 3

Is there WiFi on site?

Accepted Answer

No, there is no WiFi at Willows. If you need to work remotely you'll need your own mobile data. We're upfront about this so it's not a surprise.

Question 4

Do you take tents or camping?

Accepted Answer

No — we no longer take tents or camping of any kind. Willows is for touring caravans, motorhomes and campervans only, and we mainly cater for long-term guests rather than short stays.

Question 5

Does the accommodation have its own bathroom?

Accepted Answer

Most of it doesn't. The touring caravans, private rooms, smaller one-bed apartments and the modern studio all share the site's communal mains toilet and shower block, a bit like a holiday park. The larger one-bed apartments, the modern one-bed and the large two-bed log cabin do have a private shower room.

Question 6

Are pets allowed?

Accepted Answer

Cats are welcome. Dogs are at the owner's discretion — please have a chat with us first.

Question 7

How do I pay?

Accepted Answer

Bank transfer only. We do not accept debit or credit cards, and there is no online payment system — this keeps things simple and personal.

Question 8

Is there public transport to the site?

Accepted Answer

Not directly. The nearest bus is roughly 1–3 miles away and the nearest tube (Loughton, Central Line) is about 3 miles. A car or bike is effectively required.

Question 9

Can I view before booking?

Accepted Answer

Yes, and we encourage it. Viewings are strictly by appointment. Please give us a call first and we'll talk you through everything and arrange a time to show you around.

Question 10

Are open fires allowed?

Accepted Answer

No open fires or wood fires anywhere on site. Charcoal BBQs only, please.